Shipping policy

Thank you for visiting and shopping at Wild Dogs Water Toys. The following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Note: If we are experiencing a high volume of orders (such as during peak holiday seasons or summer sales), shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

We are proud to offer Free Standard Shipping worldwide on all eligible orders. Delivery timeframes vary depending on your location:

Shipping Zone	Estimated Delivery Time	Shipping Cost
United States (Domestic)	5 - 7 business days	FREE
International	7 - 21 business days	FREE

Estimated delivery times are calculated from the date the order is shipped, not the date the order is placed.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will typically become active within 24 to 48 hours. You can track your package directly through our website using the "Track Your Package" page.

4. Customs, Duties, and Taxes (International Orders)

Wild Dogs Water Toys is not responsible for any customs and taxes applied to your international order. All fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, taxes, VAT, etc.).

5. Damages and Lost Packages

We want to ensure your total satisfaction. If you suspect your package is lost or damaged during transit, please follow these steps:

• Damaged Items: If your product arrives damaged, please save all packaging materials and damaged goods, take clear photos/videos, and contact our customer support team immediately.

• Lost Shipments: If your tracking information has not updated for an extended period and exceeds our delivery window, please reach out to us so we can file an inquiry with the carrier and arrange a free replacement if necessary.

6. Contact Information

If you have any questions about our shipping processes or the status of your order, please do not hesitate to contact our dedicated support team:

• Business Name: WildDogs 

• Store Address: 320 Warren Street, Nescopeck, Pennsylvania 18635-1314, United States

• Support Emails: kenzynoiri@gmail.com

• Phone: 6053935637